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K-12Grade 9

TLE Telecommunications Lesson Plans

We've got 12 competencies loaded for this subject — TLE Telecommunications for Grade 9 under K-12. Use this page to scan the term breakdown (3 terms), pull Budget of Work when it's available, and jump straight into an AI plan that already knows DepEd's SY 2026-2027 calendar. No more hunting through three different folders on a Sunday night.

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12 competencies

1

2 competencies

Discuss Contact Center Industry and its career opportunities.

Discuss jargons in the Contact Center Industry.

2

2 competencies

Differentiate inbound from outbound calls.

Discuss the duties and responsibilities of a Contact Center employee.

3

2 competencies

Discuss the skills and attributes needed for a Contact Center Employee.

Discuss the types of services offered in a Contact Center.

4

1 competency

Demonstrate phone etiquette in handling calls.

5

1 competency

Discuss common metrics.

6

1 competency

Apply accuracy and fluency in communication in handling inbound and outbound calls either voice or non-voice.

7-8

2 competencies

Discuss local and international accounts catered in a Contact Center.

Perform procedures in call handling.

9-10

1 competency

Perform a call flow.

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